Frequenty Asked Questions

about our website builder and ordering system



Do I need any programming skills to create my website?

Of course not. We did all the techie and tricky work. Ordys is intuitive and simple, see our demo to check it out.

Where to find Ordys management console?

There is a link on top of this page. For quick access save it in your bookmarks or type http://admin.ordys.co.uk/ straight in the internet browser.

Is there support available?

It is really easy to set up but if you get stuck with something, don't worry! Use built-in Help tool or contact us. We are here to help you.

When can I choose my own website template?

After registering, in Ordys management console you can select a website template from a wide range of our modern and fresh designs for takeaways, restaurants, sandwich shops and cafes.

How does the 30-day free trial work?

We know that you need time to inform clients about your new service so there is 30-day free trial. However, if you cancel your account during that free period and received fax order notifications, you will need to pay fax charges for that month (10p per fax).

How does the customer pay?

Your customer can choose between cash, credit card or PayPal payment.

Can I create special offers?

Yes. Ordys allows you to be more strategic and use technology in a clever way to your advantage. Create promotions through the management console whenever you want.

Can I upgrade or downgrade my account?

Definitely. You can upgrade, downgrade or cancel your account whenever you like. Just log in to Ordys management console and click the Account tab. There you can manage your settings.

Are there any additional costs?

Just view incoming orders via Ordys management console or choose email order notifications and all what you pay is the monthly fee. If you select fax order notifications remember that there is a fax cost involved, 10p per page.

Can I use my own domain?

Sure. Your own domain can be added if you wish. To get you started quickly we give you a free domain name - yourname.servesfood.co.uk when you register.

Does Ordys take a percentage of each order?

No, we don't. We only charge a small monthly fee.

Can I take online orders in advance?

Ordys ordering system allows you to take orders in advance for the same day only.

Do I need a PayPal account?

It depends. In order to accept online payments you need Express Checkout PayPal account. It is free and easy to open. You don't need one if you want to accept cash payments only, or sign up for website with online menu.

How do I pay?

Simply, month-to-month. You are invoiced at the beginning of the month and need to pay within 7 days. You pay for the month in advance + fax charges for the last month if you receive fax notifications.

Are there going to be more features?

Absolutely. We have ambitious plans to develop our service. Online performance reports and branded emails templates for email marketing are next to come! Please let us know if we missed something. We want to make sure that we meet your expectations so get in touch, drop us an email. All ideas welcomed.